AT&T PC Field Support Manager - (Duluth) in Columbia, Maryland

Responsibilities Include:

1.Managing service delivery staff to ensure service levels and objectives are met.

2.Implementing operations improvements to meet established objectives across multiple facilities.

3.Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.

4.Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.

5.Investigating matters of significance, recommends and implementing appropriate course of action.

6.Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.

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Job Code - 40391001

Required Skills,Experience, and Education: shall have fourteen (14) years of experience that can be a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

Required Clearance: Candidate must have a TS/SCI polygraph clearance Desired: DoD 8570 IAT Level 1 or MCSE