Johns Hopkins University Sr. Systems Administrator in Baltimore, Maryland

The Sr. Systems Administrator is responsible for administration, configuration, scripting, maintenance, performance, implementation, security and support of various departmental and components of enterprise wide Microsoft Windows based platforms, including the installation and testing of new software, Microsoft operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments and documents the needs so they can be evaluated for solutions. Ensures that all systems environments are maintained in an efficient and cost-effective manner.

Under limited guidance, the Sr. Systems Administrator responsible for full life-cycle of small to medium sized moderately complex projects. Demonstrate strong ability in technology and/or strong understanding of the business/clinical/education process. Build and maintain client relationships through positive interactions. Small and medium projects typically are applications/systems with 21-500 concurrent users requiring uptime commensurate with divisional/entity, research, education, or business systems.


Systems Analysis/Design (Environment/Platform)

  • Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.

  • Design solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.

  • Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Install and Configure

  • Install and configure server hardware and operating systems by following technical documentation to provide a working product.

  • Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity.

  • Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.

  • Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

Maintain and Troubleshoot

  • Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.

  • Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.

  • Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.

  • Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.


Required Education:

Bachelor’s degree. Additional experience can be substituted for education.

Required Experience:

Three years related experience. Additional education can be substituted for experience.

Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

Special knowledge, skills, and abilities :

  • A working knowledge of server virtualization and support, server architecture and networking is required.

  • Must demonstrate strong critical thinking and analytical reasoning skills.

  • Ability to work on multiple priorities effectively.

  • Ability to prioritize conflicting demands.

  • Ability to execute assigned project tasks within established schedule.

  • Ability to work collaboratively in a team environment.

  • Ability to communicate effectively in the service of users and colleagues.

  • Writes and communicates clearly and concisely.

  • Possesses sound documentation skills.

  • Ability to maintain confidentiality

  • Must demonstrate exemplary customer service skills.

Preferred qualifications :

  • Knowledge required in installation, configuration, maintenance and support of Microsoft operating systems.

  • Familiarity with Microsoft OS companion products like Operations Manager and System Center Configuration Manager will be helpful.

Role/Level/Range: ATP/04/PD

Starting Salary Range: Commensurate with Experience

Employee group: Full time

Schedule: M-F, 8:30a – 5:00p

Employee subgroup: Exempt

Location: Baltimore, MD

Department name: IT@JH – Engineering Services

Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.