CGI Technologies and Solutions, Inc. Innovation Center Administrator in Arlington, Virginia

Innovation Center Administrator

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Category:Administration

City:Arlington, Virginia, United States

Position ID:J0418-1140

Employment Type:Full Time

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Position Description:

CGI is looking for an experienced and hospitality-oriented Innovation Center Administrator to join our team. This is a full time opportunity for someone with extensive experience as a receptionist in a fast-paced environment. Be that great first impression for our many guests and clients! We are looking for a service-minded individual who is reliable, clever and able to work independently.

Your future duties and responsibilities:

  • Oversee the quality of the CGI Innovation Center front desk/check-in experience while demonstrating a spontaneous desire to assist others and provide excellent service. Be the face of the CGI Innovation Center providing an exceptional first experience for our clients and guests by welcoming guests, assisting with check in process, answering questions, providing them with a comfortable and efficient transition to their host.

  • Complete a broad variety of administrative tasks for CGI’s Innovation Center, including managing an extremely active calendar of appointments.

  • Serve as initial contact for all CGI clients, internal and external facing, ensuring needs are addressed in a timely and professional manner. Various needs can include facility support and/or scheduling support, technical support and navigating proper solutions.

  • Communicates with the CGI Innovation Center staff and assists with planning and logistics (ensuring space availability, ordering food and beverage, meeting preparation, etc.) for CGI external and internal meetings.

  • Acts as the liaison between CGI Innovation Center staff/members and CGI’s Workplace Resource Management, IS/IT, Facility Security Office (FSO) and external vendors (i.e. cleaning, repair/maintenance crews).

  • Log and track tickets in the property management and CGI Footprints system for facility related issues.

  • Establish and monitor effective tracking of cubicle and office master keys.

  • Addresses member facility complaints or issues in a timely manner.

  • Able to learn how to use various pieces of technology throughout the space and comfortable helping others in need on a daily basis. Coordinate regular maintenance sessions to ensure all equipment performs at optimum levels.

  • Answer phone calls in a professional and courteous manner and use proper phone greeting techniques. Address callers’ questions or concerns and/or take appropriate messages.

  • Accept and deliver all incoming mail and packages to the Innovation Center staff.

  • Determine when new procedures should be implemented, facilitate proper approval and implement approved solutions to ensure a productive work environment with minimal errors/flaws.

  • Other duties as assigned.

Required qualifications to be successful in this role:

  • Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

  • High school diploma/GED required.

  • Bachelor's degree desired.

  • 5-7 years of experience providing administrative support services and 3 of those years in facility and building operations management.

  • Ability to work full-time hours and occasionally arrive early or stay during evening hours to support internal or external events. Also, repairs, maintenance and deliver/installs sometimes required vendor access on off hours and weekends.

  • Basic knowledge of facilities/building operations would be a great asset to have.

  • Ability to communicate requirements and schedules for vendor services to member in a timely manner is a necessity.

  • Ability to lift 50 lbs.

  • Exceptional time management and organization skills.

  • Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

  • Ability to communicate effectively (verbal, written and presentations) with leadership, staff and internal and external clients.

  • Personable and unflappable in a hectic environment.

  • Resilient, able to warmly interact with people continuously and triage competing requests.

  • Detail-oriented and organized with solid time management skills and a strong ability to multitask.

  • Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.

  • Able to work both independently and as a true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.

  • Strong attention to detail and accuracy, displays flexibility to meet changing requirements, ability to professionally navigate through stressful situations and ability to manage multiple tasks simultaneously with confidence.

  • Demonstrated experience managing confidential and sensitive information and conversations with diplomacy, tact and professionalism.

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • English

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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.